The Ballantyne Hotel ~ Charlotte, NC
In a world that seems to be less and less service oriented every day, sometimes a company goes above and beyond. Great service and five star hotels should be synonymous, but once in a while I discover a hotel that simply "gets" excellent service in a way that is clearly genuine. That is what we encountered at The Ballantyne Hotel in Charlotte, North Carolina.
Most of you know that I was in Charlotte for circumstances under which nobody wants to be traveling, but the bright light at the end of long difficult days was this incredibly lovely hotel. While our original booking was for two nights, we ended up staying over two weeks and then returned last weekend for the memorial service. Not once during both stays did we experience anything other than top class service, all delivered by a staff who seem to truly love what they do, exuding a true sense of hospitality that is rare even in the best hotels in the world.
We felt like we were returning home each day - the bellman offered cold water and welcomed us home, the waitresses offered caring hugs and delicious food, and the front desk staff smiled and listened while we extended our stay at least four or five times. Upon hearing why we were in town, a fruit plate was left in each room with a thoughtful note, and, later, a beautiful floral arrangement was delivered to my mother's room on behalf of the front desk staff.
You can see from the photos that this is a gorgeous property, with an excellent golf course and spa. It is, without question, the best hotel in Charlotte (and arguably North Carolina). Indeed, it was recently recognized as one of the best resorts in the South by CN Traveler.